Support at Home Program Changes for existing customers

We wanted to keep you up to date on some of the important changes the Government is making. It is expected that, from the 1st of July 2025, the Support at Home program will replace the existing Home Care Package (HCP) Program. As the government releases more information, we will keep you informed and guide you every step of the way. Your Home Care Package Program will continue operating as usual until you transition to the Support at Home program. All Home Care Package (HCP) recipients will be transitioned to this new program. The Support at Home program has been developed to provide you with improved access to services, products, equipment and home modifications so that you can remain healthy, active, and connected to your community for longer.

Changes to accommodation payments

When entering residential aged care, you will need to agree on an accommodation price with the aged care facility. Whether or not you need to pay the agreed amount will depend on your means assessment.

You can pay the accommodation amount as a lump sum called a Refundable Accommodation Deposit (RAD) or as a Daily Accommodation Payment (DAP) which is a non-refundable daily payment, or a combination of both.

From 1 July 2025, aged care facilities will be required to retain 2% per annum of the RAD/RAC balance. The retention amount will be calculated daily and deducted monthly for a maximum of 5 years from when the RAD/RAC was paid.

The DAP will be indexed twice per year in line with changes to the consumer price index. The DAP will continue to be calculated based on the outstanding RAD and maximum permissible interest rate at the date of entry.

The daily accommodation contribution for low-means residents will not be indexed and will continue to be calculated based on their means.

Changes to ongoing care fees

In residential aged care, you will pay the basic daily fee to cover the day-to-day expenses such as meals, laundry and cleaning.

From 1 July 2025, the hotelling supplement contribution (HSC) will be introduced to fund day-to-day expenses in addition to the basic daily fee. The HSC will be payable depending on the resident’s assessable assets and income with a daily cap of $12.55.

In residential aged care, you may also pay the means-tested care fee. This fee is an additional contribution as determined by your means assessment. It is an ongoing fee towards personal and clinical care costs.

From 1 July 2025 the non-clinical care contribution (NCCC) will replace the means-tested care fee as a contribution towards non-clinical care costs. The NCCC will be payable depending on the resident’s assessable assets and income with a daily cap of $101.61.

The NCCC will also have a lifetime cap where it will be no longer payable when:

  • the resident has been in aged care for more than four years; or
  • the resident has paid $130,000 (indexed) in total NCCCs

Assessable assets and income for the HSC and NCCC will be the same as that currently assessed for the means-tested care fee.

Making sense of the numbers

The following example illustrates the difference in aged care fees for clients entering care before or after 1 July 2025.Hermione is a single Age Pensioner, aged 85 and entering residential aged care. She has recently sold her home to pay a $550,000 RAD. She has $700,000 in a bank account and currently receives an assets-test affected part Age Pension of $19,302 p.a.

As the RAD is an asset for aged care means testing, Hermione’s assessable assets are $1,250,000.

Due to the RAD being an exempt asset under social security means testing rules, her assessable assets are $700,000 for Age Pension purposes.

 

 

Pre-1 July 2025 rules

Post-1 July 2025 rules 

Basic Daily Fee$23,203$23,203
Hotelling Supplement ContributionNot applicable$4,581
Means-Tested Care Fee / Non-Clinical Care Contribution$18,035$36,923
RAD retention amount (only applies for 5 years)$0$11,000
Total (first year)$41,238$75,707

 

If entering aged care before 1 July 2025 Hermione’s means-tested care fee is subject to a lifetime cap of $82,018 (indexed) whereas from 1 July 2025, the non-clinical care contribution is subject to a lifetime cap of $130,000 or tenure in residential aged care of 4 years (whichever is earlier).

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Disclaimer: The information contained in this document is based on information believed to be accurate and reliable at the time of publication. Any illustrations of past performance do not imply similar performance in the future. To the extent permissible by law, neither we nor any of our related entities, employees, or directors gives any representation or warranty as to the reliability, accuracy or completeness of the information; or accepts any responsibility for any person acting, or refraining from acting, on the basis of information contained in this newsletter. This information is of a general nature only. It is not intended as personal advice or as an investment recommendation, and does not take into account the particular investment objectives, financial situation and needs of a particular investor. Before making an investment decision you should read the product disclosure statement of any financial product referred to in this newsletter and speak with your financial planner to assess whether the advice is appropriate to your particular investment objectives, financial situation and needs.